How much is delivery? Do you offer free delivery?

We offer free delivery throughout the United Kingdom. You will be provided with a tracking number.

Is my order insured in case it is lost or stolen?

All our parcels are despatched by the Royal Mail. Those with value under £75 are shipped by Recorded Delivery, otherwise parcels will be despatched by the Royal Mail, "Special Deliver, 1pm Service" which has a basic insurance level up to £500.  For goods valued more than this, we will top up the insurance with the Royal Mail to cover up to a maximum of £2500. 

How long will it take to receive my order?

If payment is received by 12.00 midday then, we will aim to dispatch the same day.   On occasion when goods are not in stock, then delivery is likely to be within 6 working days.

Can I choose between different courier services and delivery types?

No, goods will be despatched via Royal Mail.

Where can I find my tracking number?

When we ship your parcel, you'll automatically receive an email with the tracking number. If you did not receive this email, then you can request your tracking number from our customer service.

What do I do if my parcel was not delivered?

In the case of the Royal Mail Special Delivery, you will be advised by themselves of the non-delivery. Further you will be able to track your parcel's whereabouts and organise collection or redelivery as appropriate.